Manufacturer: Tanuki Inc.
Responsible person: Harumi Sato, Representative Director
Address: 229-43 Komo-cho, Yokkaichi-shi, Mie, 512-0932 Japan
Phone number: +8150-7128-8628
If you are unable to reach us by phone, please contact us at our email address set out below.
Email Address: info@tanukijapan.com
Site Operator: Lingble Pte. Ltd.
Responsible person: Mahoto Harada, Representative Director
Address: 78 Shenton Way, #20-03, Singapore 079120
Phone number: 045-465-6737
If you are unable to reach us by phone, please contact us at tanuki@lingble.com.
Email Address: info@lingble.com
Homepage: https://www.lingble.com
Selling Price: Please refer to each product page.
Charges other than the product price
Japan Domestic shipping fee: Free on all orders.
Cash on Delivery (*only available in Japan);
Cash on Delivery Fee: The COD fee varies depending on the price of the item being purchased.
If the product price is less than 10,000 yen: 330 yen
If the product price is more than 10,000 yen to less than 30,000 yen: 440 yen
If the product price is more than 30,000 yen but less than 100,000 yen: 660 yen
If the product price is more than 100,000 yen but less than 300,000 yen: 1100 yen.
All prices include Japan consumption tax.
Cross border shipping fee and tax: Please refer to the shipping costs charged at checkout. We offer free worldwide shipping on orders over USD150. We ship on a DDP (Delivery Duty Paid) basis, which means that all custom duties are included in the product price.
There may be instances in which additional taxes need to be paid.
Any such additional taxes will be calculated according to your specific address and itemized at checkout.
Payment method:
Credit Card, PayPal, AliPay, Pay-Easy, Netbank, Cash on Delivery (Only available in Japan)
Cash on Delivery Fee: The COD fee varies depending on the price of the item being purchased.
If the product price is less than 10,000 yen: 330 yen
If the product price is more than 10,000 yen to less than 30,000 yen: 440 yen
If the product price is more than 30,000 yen but less than 100,000 yen: 660 yen
If the product price is more than 100,000 yen but less than 300,000 yen: 1,100 yen.
Other payment methods available at checkout which may differ depending on shipping destination.
Payment time:
Credit Card/PayPal: Payment confirmed when ordering products
Cash on Delivery: Please pay in cash to the delivery person when item is delivered
Delivery time of goods: Your order is expected to be shipped within 2-3 business days after confirmation.
Delivery Destination: All over the world except for some restricted countries set out in the Shipping Page.
Specified Dates for Delivery: We do not accept specified dates for delivery. Delivery may be delayed depending on payment method, product available and shipping destination.
Returns and Exchanges:
Returns and exchanges must be initiated within 14 days of receiving your order and items must be received by Tanuki within 45 days from the date of purchase, barring any customs-related delays for returns from outside the shipping country.
All returned items must be in their new and original condition: unused, unwashed, unworn and with tags attached.
Returns that do not meet the above requirements will not be accepted.
Refund method:
Once we receive the returned item(s), your refund will be initiated within 1-2 business days.
Refunds in the original form of payment may take up to 10 business days to show on your account due to varying processing times between payment providers. If you do not receive your refund after 10 business days, our customer service team will gladly assist you.
Sales Quantity
You will be notified via email if a product is out of stock.
Homepage: tanukijapan.com