Shipping

 

We are proud to offer free shipping on orders above USD 200.

*Free shipping is only available when the total purchase amount after discount by any coupon used meets the required amount.

For orders under the shipping threshold, the following shipping costs apply: 

  • United States: US$30   
  • Canada: CA$40   
  • Europe: €28 (or local equivalent)   
  • United Kingdom: £24   
  • Hong Kong: HK$220  
  • Singapore: SG$40   
  • Thailand: ฿1060
  • South Korea: ₩39,000.00
  • Philippines: ₱1,600
  • Malaysia: RM130
  • Australia: A$45
  • China: ¥200
  • Indonesia: Rp470,000
  • Taiwan: NT$920
  • Sweden: kr315
  • Switzerland: CHF28

We use world-class courier companies like EMS, FedEx and DHL to ship products.

Unfortunately, we cannot deliver orders to PO boxes and military addresses.

We strive to ship from our warehouse within 2 to 3 business days of receiving an order and it normally takes 2 to 3 days for an order to reach most East Asian countries and North America, and 4 to 7 days for other parts of the world. Please note that the estimated dispatch date for the hemming product is 7 days after your order. 

You will receive a tracking number in the confirmation email sent at shipment.

We ship on a DDP (Delivery Duty Paid) basis, which means that all custom duties are included in the product price. There may be instances in which additional taxes need to be paid. Any such additional taxes will be calculated according to your specific address and itemized at checkout.
 

For any shipping inquiries or if you encounter any customs issues, don’t hesitate to contact us at tanuki@lingble.com. You can also chat with us live or leave us your email and a message in the “Chat with us” button found at the bottom right-hand side of the page.

Please note that we have no control over customs authorities in your country, which may from time to time delay the delivery of a package or, in rare situations, request for additional information or fees (via SMS or e-mail). We will do our best to assist you with any customs issues. Just reach out to us! We recommend you respond in a timely manner to avoid the shipment being returned to us. In such cases, you agree that you shall bear any return costs and reshipment costs. For more information please refer to our Terms and Conditions.

 

SHIPMENTS TO INDIA

In order to comply with Indian customs regulations, for all shipments into India, we will need the recipient to provide all required KYC (know-your-customer) documents (including Government-issued identification documents and address proof) to customs for clearance.

In particular, please make sure the recipient’s name and delivery address match with the recipient’s details in his/her personal ID during check-out.

After placing your order, please kindly reach out to our customer support via live chat. We will send you an e-mail with detailed information regarding the KYC documents required and assist you with customs clearance.

For more inquiries about KYC, please refer to this link:

DHL: https://www.dhlindia-kyc.com/forms/faq.aspx
FedEx: https://kyc.fedex.com/#/app-faq/0

 

COUNTRY SHIPPING RESTRICTIONS

We regret to inform our customers that Tanuki Webstore is unable to ship to the countries below at this time.

  • Afghanistan
  • Belarus
  • Congo
  • Crimea
  • Cuba
  • Iran
  • Iraq
  • Lebanon
  • Liberia
  • Libya
  • Moldova
  • North Korea
  • Somalia
  • Sudan/South Sudan
  • Syria
  • Yemen
  • Zimbabwe

Service disruptions due to the situation in Ukraine

Please note that due to the situation in Ukraine, all international shipments to Russia are temporarily suspended until further notice.